Frequently Asked Questions

Everything you need to know about securing your digital assets with ELLIPAL.

How long does shipping take for my order?

Standard international shipping typically takes 7-15 business days, while express shipping options are available for delivery within 3-7 business days depending on your location.

What is the return policy for hardware wallets?

We offer a 30-day return policy for unused and unopened products in their original packaging to ensure the security and integrity of our hardware devices.

Are ELLIPAL products covered by a warranty?

Yes, all ELLIPAL hardware wallets come with a 12-month limited warranty covering manufacturing defects and hardware malfunctions under normal use.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, AMEX), PayPal, and various cryptocurrencies via our secure checkout gateway.

How do I know my device hasn't been tampered with?

Every ELLIPAL device features a tamper-evident seal and a secure startup self-test process that verifies the integrity of the firmware and hardware upon first activation.

Do I need to pay customs duties or import taxes?

Customers are responsible for any customs duties, VAT, or import taxes levied by their local government upon the arrival of the package in their country.