Returns & Exchanges

At ELLIPAL, we stand by our hardware security solutions and offer a 30-day return policy for items in their original, unopened packaging to ensure your digital assets remain protected. Please note that for security reasons, products with broken seals may be subject to inspection or restricted return eligibility.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the ELLIPAL device in its original manufacturer packaging, including all cables, mnemonic cards, and documentation provided.

3

Ship to ELLIPAL

Affix the provided shipping label or use a trackable courier service to send the package to our designated inspection center.

4

Inspection and Refund

Once our technicians verify the device's integrity and original condition, your refund will be processed to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing